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Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If you want to return your item, you have 14 days after the reception of your order to return it and be refunded (excluding shipping fees). Please note that the cost to return an item is at your expense.
Learn more about our return policy here.
For orders shipped to countries with specific custom rules (such as the US), please be aware that you may be asked for your IRS, EIN or SSN number before enabling delivery to your address.
We cannot guarantee that you will be exempted from import duty tax. This might be required by the custom when your package reaches the destination custom.
Learn more about our return policy here.
You can contact us through our contact page! We will be happy to assist you.
Authenticity
Learn more about our expertise and authentication process here.
At Mademoiselle Joséphine, our experts use a comprehensive approach to ensure the authenticity of each piece. Here's how we verify authenticity:
- Detailed Inspection: We conduct a meticulous examination of the craftsmanship and design. Our specialists assess key attributes such as stitching, materials, and hardware to ensure they match the brand’s standards.
- Brand-Specific Indicators: We look for specific details and markers unique to each designer or brand. This includes logos, labels, serial numbers, and other identifying features that must align perfectly with the brand’s authenticity criteria.
- Historical Knowledge: Our team leverages extensive knowledge of historical design elements and production techniques. This allows us to identify whether a piece corresponds with the era and style it claims to represent.
- Provenance Verification: We carefully review the ownership history and supporting documents associated with each item. This includes examining previous sale records, certificates, and any other relevant documentation.
- Expert Consultation: With years of expertise working with auction houses and designers, our specialists have developed a keen eye for spotting genuine items and distinguishing them from counterfeits.
By combining these methods, we ensure that every piece at Mademoiselle Joséphine is not only authentic but also a genuine representation of luxury and craftsmanship.
Of course, at Mademoiselle Joséphine, you can receive proof of authenticity for any of your purchase.
Learn more about our expertise and authentication process here.
Yes, absolutely. Mademoiselle Joséphine offers a paid authentication service for pieces purchased elsewhere. Our experts use their extensive knowledge and experience to thoroughly evaluate and verify the authenticity of items, regardless of where they were bought. If you have a piece you would like authenticated, simply contact us to arrange for an assessment.
Learn more about our expertise and authentication process here.
Sell your items
If you wish to sell a garment, accessory, or jewelry, send your photos to contact@mllejosephine.com or fill out the contact form here.
You can also present your items at the Mlle Joséphine Boutique by appointment at 16 rue des Saints-Pères, 75007 Paris.
We will evaluate your items and offer you the best sales solution.